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Chatbots and Conversational Banking Power the Move to Customer Centricity

April 15, 2019

Artificial intelligence (AI) and chatbots are powering new digital experiences in retail, hospitality, rideshare, and social media. These digital tools are an ideal way to build customer engagement and loyalty – yet many financial service providers have yet to harness their power.

By using conversational AI tools to put the customer at the center of engagement, financial service providers can remain relevant and competitive. To find out how AI-driven tools build business intelligence, deliver real-life solutions to consumers in real time, optimize financial wellness outcomes, and increase customer satisfaction, download the whitepaper.

Read to Discover:

  • How conversational banking uses data analytics and AI to move the needle from simple transactions to forward-leaning interactions
  • Ways to use conversational banking to become your customer’s financial wellness advocate and coach
  • The characteristics of a well-designed chatbot
  • How chatbots learn about a consumer and offer real-life solutions in real time
  • Solutions that combine conversational AI, data, and financial wellness apps to win the hearts and minds of today’s customers
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