Chris Gifford of USAA Bank on Data and Analytics Strategies

Our guest today is Chris Gifford, Chief Data & Analytics Officer at USAA Bank. We talk about data strategies, building with a mobile-first mentality, and why people remain at the heart of innovation, covering such topics as:

Working for a mission-driven organization and how this shapes USAA’s approach to data and analytics.
The value of Advice as a product – and how data drives better outcomes for the consumer.
How institutions can embrace innovation in a measured approach, while still moving at the speed of change.
Near- and longer-term applications for AI in banking.
Where and how the banking industry is finding innovation outside of AI.
What data and analytics capabilities does a major bank in 2024 need to thrive?

Helpful Links:
USAA Bank
Chris Gifford on LinkedIn